Key Crucial Conversation Skills
Challenging conversations don’t have to be all about conflict & you don’t have to avoid them just because they’re challenging.
First let’s look at selecting the right time to have a Crucial Conversation, then how to begin your conversation in a way that sets both parties up for success.
When To Use Crucial Conversation
How To Begin
Many leaders are unclear on the exact function & distinguishing traits of a Crucial Conversation & this leads them to initiating an unsuitable conversation in a given situation.
This can be like using the wrong tool for the job - like using a hammer to paint a wall.
Clearly defining the function & characteristics of a Crucial Conversation is an important step toward knowing when to use Crucial Conversation & when to opt for a different Leadership Conversation.
